![]() If you are not familiar with configuring the system BIOS, you should contact the PC manufacturer for assistance. Warning: Incorrect settings in the System BIOS can cause your PC's function incorrectly. End-user customers can enable the media functionality to work properly by installing the Media Feature Pack for N versions of Windows 10 ( KB3145500 ). If the setting is set to AHCI, change the setting to ATA. Windows 10 N editions include the same functionality as Windows 10, except that these versions of Windows do not include Windows Media Player, and related technologies. The most common method is to press F2 to enter Setup, (different PC's may use a different key). On the BIOS screen, browse to the setting that offers AHCI, ATA, or IDE and possibly RAID. Note: The basic process for changing the disk controller setting is to restart your computer and enter the system BIOS. There are multiple BIOS manufacturers and BIOS versions, you should check your system documentation or visit your PC manufacturers website for instructions about how to change this setting. You may be able to resolve the issue by disabling AHCI mode for your disk controller in the BIOS. If your CD/DVD drive is not compatible with the Microsoft AHCI driver (msahci.sys), your disk controller may be set to AHCI in the system BIOS. The CD/DVD drive may not be compatible with the Microsoft AHCI driver (msahci.sys) Generation of new links for these products is throttled, and not every download is always available in every language. Click Open, then click OK, and finally click Next. Access the designated location or folder, and access a folder called Graphics. Click Let me pick from a list of device drivers on my computer. Next, restart the computer and press any key when you are prompted and start Setup. Important: As of Version 6.00, were adding back an experimental feature to generate links for Windows 7 and Office 2010. Click Browse my computer for driver software. Be sore the DVD is completely clean and dry before re-inserting into the CD/DVD drive. If the DVD is dirty or smudged, clean the DVD with warm water and a soft cloth. ![]() Remove the DVD media and check for scratches, cracks or smudges that may make the DVD difficult to read, if the media is scratched or cracked, you must get replacement media. If your installing Windows to an older PC, the CD/DVD drive may not be compatible with Windows 7 and Windows Vista, the CD/DVD drive may need to be replaced. To resolve this issue, read the scenario that best describes your situation: My Drive does not appear in Windows Explorer view Note: If your CD/DVD or other drive is not displayed in Windows Explorer view, see the following article: Your CD/DVD drive may be incompatible with the Microsoft AHCI driver (msahci.sys) The CD/DVD drive may not be compatible with Windows 7 or Windows Vista This error can occur if one or more of the following scenarios are true: If you have a driver floppy disk, CD, DVD, or USB flash drive, please insert it now. A required CD/DVD driver device driver is missing. If you can no longer get driver support from your computer manufacturer, you can download generic Intel drivers.
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